Typically, and by default, we do not collect Personally Identifying Information (PII) from our data recorder snippet. We blacklist form submissions, page text, and other information that could yield PII, as well as encrypt the IP address of our customer’s visitors.
TYPES OF INFORMATION THAT MAY BE COLLECTED:
USE OF INFORMATION BY PRODPERFECT:
When you visit our website or access our web application, we use Personal Information to facilitate the creation of and secure your account on our servers; identify you as a user on our system; respond to your requests about our products and services; and to help us develop, deliver and improve our products and services. We also use Personal Information to keep you posted on our latest products and services announcements. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences as explained below under the heading “Access to Personal Information.” From time to time, we may also use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with ProdPerfect, you may not opt out of receiving these communications. We may also use Personal Information for internal purposes such as auditing, data analysis, and research. Subject to first obtaining a customer’s consent, we also from time to time use Personal Information (e.g., customer’s name) in customer testimonials posted on our website.
The Personal Information of our customers’ visitors, in the cases we do collect it, is used exclusively for the purpose of improving the ability of ProdPerfect to identify general patterns of behavior on the customer website in order to improve the analysis we provide as part of our Services. No Personal Information of customer visitors is used in an individual way.
We collect Technical Information so that we may make available performance metrics and statistics to you and to answer questions that you may have about your account.
The Technical Information we collect through our data recorder is core to the analysis that underlies our Services.
We may collect and use non-personal information, including, but not limited to visitor metadata, for any purpose, including so that we can better understand customer behavior and usage patterns to improve our products and services. We may aggregate non-personal information across multiple accounts and use this information to create and publish industry benchmarks or comparative performance metrics.
DISCLOSURE OF INFORMATION BY PRODPERFECT TO THIRD PARTIES:
Personal Information and Technical Information
Third Parties Utilized by ProdPerfect
ProdPerfect stores all Personal Information and Technical Information on Amazon Web Services, in order to maximize security and minimize points of unauthorized access. No other third parties are used.
We may transfer and disclose non-personal information for any purpose.
Disclosure to Lawful Public Authorities
ProdPerfect is required to disclose information, including Personal Information and Technical Information, to lawful requests by public authorities, including to meet national security or law enforcement requirements.
ACCESS TO PERSONAL INFORMATION:
SECURITY OF YOUR INFORMATION:
THIRD-PARTY SITES AND SERVICES:
ProdPerfect websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties, which would be governed by their privacy practices.
ProdPerfect is liable for any breaches of the privacy of your personal data during transfer to, or storage and processing by, any third parties.
PRIVACY SHIELD NOTICE AND DISPUTE ARBITRATION:
In compliance with the Privacy Shield Principles, ProdPerfect commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ProdPerfect at:
Or mail to:
℅ Morse Barnes-Brown Pendleton
The Prudential Tower
800 Boylston Street, 35th Floor
Boston, MA 02199
ProdPerfect has further committed to refer unresolved Privacy Shield complaints to Privacy Trust (http://www.privacytrust.com), an alternative dispute resolution provider located in the United States, Switzerland, and the United Kingdom. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.privacytrust.com/about/contact.php for more information or to file a complaint. The services of Privacy Trust are provided at no cost to you.
In the case that resolution cannot be achieved through Privacy Trust, you have the right to invoke binding arbitration in order to resolve the dispute.
In accordance with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Framework, ProdPerfect is subject to the investigatory and enforcement powers of the US Federal Trade Commission.