ProdPerfect's PRivacy Policy

Updated 9/23/2018

Your privacy is important to ProdPerfect Inc. (“ProdPerfect’) so we’ve implemented practices and take precautions on how we collect, use and disclose your information. Please take a moment to familiarize yourself with this Privacy Policy and let us know if you have any questions.

OUR PRINCIPLE:

Typically, and by default, we do not collect Personally Identifying Information (PII) from our data recorder snippet. We blacklist form submissions, page text, and other information that could yield PII, as well as encrypt the IP address of our customer’s visitors.

However, there may be circumstances in which a customer requests or requires that we collect PII of their visitors. In such cases, the following privacy policy applies to protect the information of our customers and their visitors. When customers access our website and web application properties, we will collect personal data. This Privacy Policy also covers the Technical Information and metadata that we do collect by default.

TYPES OF INFORMATION THAT MAY BE COLLECTED:

When you use the ProdPerfect Automated Testing Service (the “Service”), we may collect both Personal Information and Technical Information. “Personal Information” is information that can be used to uniquely identify or contact a single person including, for example, your name, mailing address, email address, phone number, and zip code. “Technical Information” is information about the functionality and performance of your computers, servers, system, network, application software, peripherals and any other similar data related to these or your information technology environment that is ascertained through the provision of the Service to you; or to facilitate the provision of upgraded services, software updates or product support and other services to you (as applicable) related to the Service. We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may also create non-personal information from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. In addition to Personal Information that you may provide to us when you purchase products, use the Service or access our website, our servers (which may be hosted by a third-party service provider) collect Personal Information from you, such as browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We may also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed.

USE OF INFORMATION BY PRODPERFECT:

Personal Information

When you visit our website or access our web application, we use Personal Information to facilitate the creation of and secure your account on our servers; identify you as a user on our system; respond to your requests about our products and services; and to help us develop, deliver and improve our products and services. We also use Personal Information to keep you posted on our latest products and services announcements. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences as explained below under the heading “Access to Personal Information.” From time to time, we may also use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with ProdPerfect, you may not opt out of receiving these communications. We may also use Personal Information for internal purposes such as auditing, data analysis, and research. Subject to first obtaining a customer’s consent, we also from time to time use Personal Information (e.g., customer’s name) in customer testimonials posted on our website.

The Personal Information of our customers’ visitors, in the cases we do collect it, is used exclusively for the purpose of improving the ability of ProdPerfect to identify general patterns of behavior on the customer website in order to improve the analysis we provide as part of our Services. No Personal Information of customer visitors is used in an individual way.

Technical Information

We collect Technical Information so that we may make available performance metrics and statistics to you and to answer questions that you may have about your account.

The Technical Information we collect through our data recorder is core to the analysis that underlies our Services.

Non-personal Information

We may collect and use non-personal information, including, but not limited to visitor metadata, for any purpose, including so that we can better understand customer behavior and usage patterns to improve our products and services. We may aggregate non-personal information across multiple accounts and use this information to create and publish industry benchmarks or comparative performance metrics.

Feedback

If you provide feedback on any of our products or services to us, we may use such feedback for any purpose, provided we treat any Personal Information or Technical Information in your feedback in accordance with this Privacy Policy

DISCLOSURE OF INFORMATION BY PRODPERFECT TO THIRD PARTIES:

Personal Information and Technical Information

At times we may share your Personal Information and/or Technical Information (collectively, “P&T Information”) with third parties (that are obligated to protect your information) including service providers that provide hosting services, payment processing services and/or technical support. Regardless of any choices you make regarding Personal Information (as described below under the heading Access to Personal Information), it may be necessary under law, legal process and/or in compliance with requests from public and governmental authorities within or outside your country of residence for ProdPerfect to disclose your P&T Information. We may also disclose P&T Information if we determine that disclosure is reasonably necessary to enforce our Terms of Service or protect our operations or users. Additionally, in the event of a reorganization, merger or sale we may transfer any and all P&T Information we collect to the relevant third party subject to such third party assuming the rights and obligations regarding your P&T Information as described in this Privacy Policy. Except as set forth herein or in a separate agreement between you and ProdPerfect, ProdPerfect will not rent, sell or share your P&T Information it collects to, or with, third parties.

Third Parties Utilized by ProdPerfect

ProdPerfect stores all Personal Information and Technical Information on Amazon Web Services, in order to maximize security and minimize points of unauthorized access. No other third parties are used.

Non-Personal Information

We may transfer and disclose non-personal information for any purpose.

Disclosure to Lawful Public Authorities

ProdPerfect is required to disclose information, including Personal Information and Technical Information, to lawful requests by public authorities, including to meet national security or law enforcement requirements.

ACCESS TO PERSONAL INFORMATION:

For Personal Information, you can request that we correct the data if it is inaccurate or delete the data if ProdPerfect is not required to retain it by law or for legitimate business purposes. You have a right to access, correct, or delete any personal information stored by Prodperfect. Access, correction, or deletion requests can be made by sending an email to security@prodperfect.com. Your sole means for limiting ProdPerfect’s uses and disclosure of Personal Information provided by you to ProdPerfect is to request its deletion in writing (via electronic mail). Please note that deleted Personal Information will be deleted from our active database. We will otherwise retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

SECURITY OF YOUR INFORMATION:

ProdPerfect is committed and takes precautions including administrative, technical and physical measures to protect your P&T Information from unauthorized access, use or disclosure. For instance, we encrypt the transmission of all P&T Information electronically collected by us from you and all P&T Information transmitted by us to you using secure socket layer technology (SSL). Also, in order to use the Service via a web application, we require customers to first complete a registration to establish an account wherein authorized users are designated. Access to each customer’s account and use of the Service is restricted to such authorized users by requiring them to first enter both a user ID and password. Despite these measures, ProdPerfect cannot fully eliminate security risks associated with your P&T Information as in using the Service and accessing our website your P&T Information may travel through third party infrastructures that are not under ProdPerfect’s control and security breaches and mistakes may occur. When you post on a ProdPerfect blog, forum, chat room or social networking service, the P&T Information you share is visible to other users and can be read, collected or used by them. You are responsible for the P&T Information you choose to submit (and this Privacy Policy does not apply) in these instances. For example, if you list your name and email address in a blog posting, that information is public. Please take care when using these features.

ProdPerfect’s Technical and Organizational Measures for protecting and securing your personal information can be found here or at http://www.prodperfect.com/security.

THIRD-PARTY SITES AND SERVICES:

ProdPerfect websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties, which would be governed by their privacy practices.

ProdPerfect is liable for any breaches of the privacy of your personal data during transfer to, or storage and processing by, any third parties.

CONSENT:

By submitting or making available P&T Information through use of our products and services or access to our website, you agree to our use, processing and sharing of P&T Information in accordance with the terms of this Privacy Policy.

PRIVACY SHIELD NOTICE AND DISPUTE ARBITRATION:

ProdPerfect complies with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.  ProdPerfect has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

In compliance with the Privacy Shield Principles, ProdPerfect commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ProdPerfect at:

security@prodperfect.com

Or mail to:

ProdPerfect, Inc

℅ Morse Barnes-Brown Pendleton

The Prudential Tower

800 Boylston Street, 35th Floor

Boston, MA 02199

ProdPerfect has further committed to refer unresolved Privacy Shield complaints to Privacy Trust (http://www.privacytrust.com), an alternative dispute resolution provider located in the United States, Switzerland, and the United Kingdom. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.privacytrust.com/about/contact.php for more information or to file a complaint.  The services of Privacy Trust are provided at no cost to you.

In the case that resolution cannot be achieved through Privacy Trust, you have the right to invoke binding arbitration in order to resolve the dispute.

In accordance with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Framework, ProdPerfect is subject to the investigatory and enforcement powers of the US Federal Trade Commission.

PRIVACY QUESTIONS:

If you have any questions or concerns about ProdPerfect’s Privacy Policy, please contact us at security@prodperfect.com. ProdPerfect may update its Privacy Policy from time to time. If we change this Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy at www.ProdPerfect.com/privacy/.